Products purchased from the RUN THE WORLD online store are dispatched from Queensland, Australia. We use Australia Post for all our postage. 

We do not provide tracking or express post options....standard delivery is all we use. A signature is not required on delivery. 

We post all items twice per week. We post on Monday's for all orders placed between Fri-Sun prior, and we post Fridays for all orders placed Mon-Thu prior.

Please allow up to 2 weeks delivery on some areas.

If your order hasn't arrived within 2 weeks, you can email us, or call 13 76 78  (within Australia) and press option 1. Ask about possible dead letter delivery. They ask what was in the package, description of contents and what the address was. 

In the event your item never arrives or it is faulty, we will be sure to send a replacement for you.